Today is our seventh year anniversary! And very happy about that! On the one hand it seems quick, really seven years? On the other like dog-years! Opening a small business and becoming “it” is daunting and humbling at once. It is the hardest and yet the most rewarding work I have ever done. It is like what I love to do on a plate–a total contrast in flavors–or juxtaposition of flavors–it is like the yin yang of running a business. Can’t really have one without the other.
Some of our customers tell us we work too hard. How hard is too hard? We don’t do anything we don’t think needs to be done. We think we are working as hard as we need to. That said we are always refresh, re-energized and renewed every night we do a show. It is as if the energy comes from our guests. Hard to explain, but make no mistake about it, our work is rewarded by the response we get from our guests.
We learned long time ago when we were training for our corporate employers, that human beings are pretty simple creatures when it comes to motivation. We all work best when we are appreciated. One of our HR exercises was to put someone in a circle and just give them applause. Applause! Free unadulterated hand-clapping to say–you are appreciated! Better than tips, I think. Yes, when the applause or appreciation is given spontaneously and in a public place it cannot be beat.
Speaking of that, we cannot thank our fans enough for publicly telling others of our work. Social media has been very kind to us and Trip Adviser, a definite asset to us. For that we put our hands together and acknowledge our customers who have made us who we are today. Thank you very very much!